Your day-to-day
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Lake Jackson, TX 77566 (Preferred)
Work Location: In person