Front Office Agent

Overview: Collective Retreats

Life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. We believe that we have the opportunity to create something unique and better that connects us to each other and our surroundings. Come be part of our Collective Good!

Collective Retreats is a new, meaningful, way to travel. As the only international hospitality company that is a certified B Corp, Collected Retreats is committed to reshaping the luxury travel experience. We have a passion for the craft of hospitality and a shared appreciation for exploration, adventure, innovation and the outdoors,

Collective Beliefs:

A Life in Service to Other | The Power of Experiences | Happiness in Simplicity | Connection is Rare & Wonderful 

Collective Qualities:  

Empathy | Courage | Honesty & Integrity | Humility & Optimism | Innovation & Continuous Improvement 

Overview: Role

As Front Office Agent you will join a front of house hospitality team managing the overall guest arrival and departure experience. This includes checking guests in/out, accommodating in-room requests , assisting with guest requests, and supporting retreat programming. We're looking for a proactive, highly organized individual who understands the importance of lasting making first impressions.

You must be passionate about shaping and delivering our guests' unique outdoor travel experience. You are also comfortable and familiar with outdoor working conditions in all-weather scenarios.

You are naturally proactive, with the ability to anticipate guest and team needs. You are a true multi-tasker, with the ability to handle time-sensitive deadlines, and numerous short-term and long-term tasks and projects in a heavy customer-facing capacity.

Responsibilities:

• Support the team unit of property operations that pertains to all things guest arrival and departure experience
• Assist with all inbound in-person and digital concierge requests in a timely manner
• Assist with room assignments and work across multiple departments, including Reservations / Concierge and Events teams in the Basecamp Office, to ensure guest satisfaction
• Serve as channel owner for your respective team, and effectively manage all communications to support all inbound guest requests
• Support and promote the sale for prospective overnight stays and event inquiries to visitors

Desired Skills and Experience:

• Comfortable working in outdoor settings for extended periods of time
• 1+ years experience in hotel, hospitality or related guest-facing position (preferably front desk/concierge capacity)
• Ability to manage high volume of requests with competing deadlines
• Comfortable with serving in a heavy customer-facing role for all types of clientele
• Exceptional administrative skills and attention to detail
• Passionate about providing stellar customer service and hospitality
• Highly organized and dependable, approachable, empathetic, self-aware and self-motivated, and passionate about travel and what we're building

Requirements for Employment:

• Fluent in English
• Authorized to work in the U.S.
• Full-time and part-time opportunities available
• Must be available to work variable shifts on both weekdays and weekends (24-40 hours/week)
• Must willing to work in an outdoor setting, including all-weather conditions (rain, wind, heat, etc.)

Compensation & Perks:

• Hourly Compensation: $17 an hour 
• Medical, Dental, Vision coverage offered 
• Monthly Wellness Incentive 

Collective Hotels & Retreats (CH&R) core belief is that life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. It is our responsibility to ensure that those experiences are created in an environment that is diverse, inclusive and equitable for all. We are committed to creating this environment for each other, our guests and our partners because we know that a sustainable and healthy environment is one that allows for access and opportunity for everyone. 

Collective Retreats is committed to creating an accessible environment and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccomodations@collectiveretreats.com