Front Office Administrator

We are seeking a highly motivated and organized individual to join our team as a Front Desk Administrator at our physical therapy office in Merrillville, IN. The ideal candidate will play a crucial role in providing excellent customer service, managing administrative tasks, and ensuring the smoot operation of the front desk.

Responsibilities

- Greet and assist patients in a friendly and professional manner.

- Answer phone calls, schedule appointments, and manage appointment reminders.

- Verify patient insurance information and collect necessary documentation.

- Maintain and update patient records in the electronic health records system.

- Handle billing and payment processing, ensuring accuracy and confidentiality.

- Coordinate with therapists and other staff to optimize scheduling and patient flow.

- Respond to inquiries, provide information, and address patient concerns with empathy.

- Keep the reception area clean, organized, and welcoming for patients.

- Order and manage office supplies, ensuring availability and proper inventory levels.

- Submit timely reports and prepare presentations/proposals as assigned.

- Assist with general administrative tasks such as filing, faxing, and data entry.

Qualifications

- High school diploma or equivalent.

- Previous experience in a medical or healthcare setting preferred.

- Strong organizational and multitasking skills.

- Excellent communication and interpersonal skills.

- Proficiency in basic computer skills and knowledge of electronic health records systems.

- Ability to handle sensitive information with discretion and maintain patient condifdentiality.

- Positive attitude, team player, and a willingness to learn.

If you are a motivated individual looking to contribute to a positive patient experience and possess the required skills, we encourage you to apply. Join us in making a difference in the healthcare community. We look forward to welcoming a new member to our team!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 40.00 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• EMR systems: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)
• Medical office: 1 year (Preferred)
• Medical billing: 1 year (Preferred)

Work Location: In person