Front of the House Shift Lead

Job Type
Full-time, Part-time
Description
Join our growing team at Mr. West and be a part of our café bars, where everyone comes together over delicious coffee, food, wine, and cocktails.
Apply now to be our next Front of the House Shift Lead at Mr. West Cafe Bar - Madrona, located at 2685 NE Village Lane, Seattle, WA 98105!
Offering:

• Full Time
• Competitive compensation starting at $18.50 / hour withWages + Tips averaging up to $28.50 + / hour!
• Great Benefits, including Health Insurance options, Life Insurance, Employee Assistance Program
• Vacation Time, starting at up to 2 weeks accrued / year for years 1-5!
• 401(k)
• Employee Discounts
• Opportunities for Advancement and Education within the Company

Strive for quality in every decision, every day through:

• Providing excellent customer service and making great tasting espresso beverages, while modeling and maintaining standards set by Mr. West
• Supporting and supervising Barista team members, while leading and executing training at a high level
• Leading and filling in the floor, barista, or bar needs, reporting customer or team concerns, and monitoring adherence to health and safety standards
• Working the floor across any given position and shift for the Front of house operations and/or general back of house support, and supporting team members in daily duties
• Working alongside the managers to lead the execution of the Bar, Coffee, Food, and/or Retail programs
• Involvement in ordering and inventory, keeping and maintaining storage of product through organization and cleanliness
• Completing and validating opening and closing procedures, including cleaning, delegation, accounting, and other checklists
• Executing the schedule as written
• Acting as Manager on Duty in absence of General Manager or Café Manager
• Ensuring a culture of positivity and accountability with the Front of house team
• Ensuring Front of house executes high standards for a safe and hospitable customer experience
• Demonstrating excellent hospitality, executing high-quality beverages, and maintaining a continuous quality improvement environment for our patrons
• Ensuring quality of products and services throughout the brand and location are meeting Mr. West standards
• Upholding and enforcing all company policies and procedures

Qualifications:

• 2+ years previous experience in a specialty coffee barista position
• 2+ years previous experience in a high-volume and multi-faceted restaurant, hospitality and/or food & beverage preferred
• 1+ years experience as a Lead, Supervisor, or trainer preferred
• Strong knowledge of specialty coffee, bar and wine preferred
• Passion for customer service
• Valid Food Handler and MAST Certification required.
• Strong organizational, interpersonal, communication, and problem-solving skills
• Ability to handle sensitive, confidential information discreetly and professionally
• Ability to work in a fast-paced environment
• Ability to multi task and organize time with strong attention to detail

PHYSICAL AND ENVIRONMENTAL CONSIDERATIONS

• Work is performed primarily in a cafe setting with extensive public contact and frequent interruptions.
• Must be able to stand or walk a minimum eight-hour shift. Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to qualified individuals with disabilities in all aspects of the employment process and to perform the essential functions.
If reasonable accommodation is needed, please contact the HR Department at thepeopleteam@sustainablerestaurantgroup.com.
MrWST is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. MrWST does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Salary Description
Wages + Tips averaging up to $28.50 + / hour!