Front Of House Veterinary Customer Service

CSR for Veterinary Clinic and ER (Littleton) compensation: Competitive Salary with Benefits employment type: full-time

Colorado Veterinary Specialty Group is a 24-hour specialty and emergency center located in Littleton. We are seeking a full-time friendly, efficient and professional Client Service Representative to join our team.

Job Description: The Client Service Representative (CSR) is frequently the first person a client encounters when contacting the clinic and as such is tremendously valuable to the practice. The CSR provides world-class Customer Service which serves to positively impact our business.

Skills and Qualifications: The successful CSR candidate will share CVSG's commitment to delivering the highest quality patient care with exceptional client service. He/she will possess a friendly, positive attitude, a professional demeanor as well as:

• Compassion for both pets and people.
• Previous experience in a veterinary setting, boarding facility, or other pet-related business.
• Demonstrated excellence in Customer Service, communication and listening skills.
• Ability to accurately manage financial transactions.
• Ability to multitask and remain organized.
• The willingness and ability to work with veterinary software (ezyVet) and Microsoft Office.
• Willingness to work non-traditional hours- including evenings, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to occupational hazards such as cat and dog allergies, noises, odors, and animal waste.

Duties and Responsibilities: The CSR plays a key role in the hospital's success, as his/her immediate interaction with clients impacts revenue, repeat visits and overall satisfaction. While this position does not have any clinical duties, the CSR will work hand-in-hand with Veterinarians and Veterinary Technicians. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephone calls, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Presenting and explaining fees, including processing of payments
• Managing medical records, reports and correspondence
• Hospital maintenance (including removal of animal waste and bodily fluids) in exam rooms and lobby area

Candidates must be willing to work a full-time schedule. In this position, shifts are 4-10 hour days including one weekend day. CSR shifts may begin early in the morning (6:00 am) and some end at 12:00 am. Experience working with animals is necessary and veterinary experience is a plus!

Colorado Veterinary Specialty Group 401 E. County Line Rd., Littleton, CO 80129 phone 303-794-1188 cvsg.com

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off
• Uniform allowance

Schedule:

• 10 hour shift
• 4x10
• Evening shift
• Night shift

Work setting:

• Hospital
• In-person

Application Question(s):

• Do you have experience working with animals in a professional position or as a volunteer?

Work Location: In person