Front Of House Team Lead

Position: Front of House Team Lead

Reports to: General Manager

Hourly Pay: $15-$16 includes hourly base plus tips share. Hourly base depends on position and experience.

Job Description

The primary role of this position is to interact with guests and make sure they have a great dining experience, and lead cashiers/runners/bussers to ensure the dining room and kitchen staff are prepared to make this happen. The Team Lead adds a level of accountability in the restaurant and jumps to any station as needed for a smooth meal service. In addition to technical skills like being able to work the restaurant POS, the ideal candidate should be friendly, outgoing, customer service-oriented, and able to handle situations on the fly.

Responsibilities

• Supervising front and back of the house operations.

• Making sure that restaurant staff are successfully accomplishing their tasks.

• Appointing staff roles.

• Handling staff complaints.

• Assisting with any guest complaints.

• Reporting back to the general manager.

• Setting up guests’ reservations.

• Organizing table tent number seating on expo chart.

• Accommodating guests as they wait to be seated.

• Seating guests as tables become available.

• Making sure that cashiers and kitchen staff are aware of guests’ allergies or food

• restrictions.

• Taking guests’ food and drink orders.

• Providing guests with insights on the menu or daily specials.

• Setting up the dining room prior to service.

• Acting as the liaison between the guests and the kitchen.

• Processing bills after the meal has concluded.

• Clearing tables throughout the meal.

• Cleaning tables after guests leave.

• Ensuring that stations are clean and organized for the staff’s use.

• Display professionalism in personal appearance, attitude, and behavior.

Basic Qualifications

• Food/service industry experience

• Reliable transportation

• Consistent attendance and punctuality

• Experienced using POS and handling cash

• Problem-solving abilities

Physical Requirements

You will be working in a kitchen environment, rotating between front and back of House. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.)

Benefits

• Competitive hourly rate plus tips
• Flexible shifts
• Training and in-house growth opportunities will be encouraged and provided.
• Complimentary Meals for Employees averaging 25+ hrs a week (during shift).
• Free drink during shift.
• Employees can bring family and receive 30% off your ticket.
• Employee loyalty rewards program
• 401k eligibility after one year of employment for full time employees

Crust Pizza Co.Houston Heights is a quick service restaurant known for our delicious, made-from-scratch pizzas served in an upscale, comfortable & family friendly environment. Locally owned and operated, our dough is made fresh in house daily and we only use the freshest quality ingredients in our pizzas, pasta, sandwiches, and salads. Our Taproom features a full-service bar featuring 36 taps of domestic and craft beer options & over 100 liquors in our collection, serving both your favorite classic cocktails as well as our own perfectly crafted signature cocktails.

Crust Pizza Co is an Equal Opportunity Employer. The full statement is available on our website. www.crustpizzaco.com

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount
• Paid training

Experience level:

• 2 years

Restaurant type:

• Bar
• Fast casual restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person