Front of House

RESERVATIONISTS wage: $22-$25
Hola! We are looking for Reservationists to join our team and help us continue to bring industry-leading experiences to our guests.
Jose Andres Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG'ers know they all play a critical role in the overall success of our brands.
Key Responsibilities:

• To be an agent of hospitality and seek every opportunity to help guests have a positive experience
• Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone.
• Ensure that guest information is accurate, up to date and recorded properly. • Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
• Liaise between guests and with host and management teams in person, via phone and Open Table.
• Route large group reservations and event requests to appropriate team members to follow up
• Provide guests with information about restaurant concepts and special menus or events.
• Proactively offer alternatives in order to capture business.
• Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.

What we would like from you:

• Team-oriented with a positive attitude.
• Passionate and committed to the art of hospitality.
• Demonstrate a sense of urgency, attention to detail, and a strong work ethic.
• Ability to work under pressure while maintaining composure and being respectful.

What you can expect from us:

• Competitive Pay with industry-leading benefits
• Access to Medical, Dental, Vision, 401k
• 50% off food at any of our restaurants
• Flexible Schedules
• Fun, Dynamic, Innovative atmosphere
• Education Assistance/Tuition Reimbursement
• Career Advancement opportunities

Skills & Conditions

• Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
• Must have problem-solving abilities, be self-motivated, and be organized.
• This position will spend most of the time seated at a desk.
• Must be able to sit and exert well-paced mobility for up to 8 hours in length. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
• Requires manual dexterity to use and operate all necessary equipment.

Jose Andres Group restaurants span across America including Miami, Orlando, Las Vegas, NYC, Chicago and of course Washington, DC. Soon Los Angeles and Dubai. Since 1993, our restaurants reflect the authentic roots of each concept and showcase José's passion for telling the stories of a culture through food.