Front End Manager FT - Safeway 2555 (Non-Union)[DNV]

PURPOSE:
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of 
customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Customer Service 
Clerks, Head Clerks, Bookkeepers and all other Front End Management. Oversees the completion of daily cash, 
balancing, reconciliation and payroll reports, while supporting store sales and overall operating plan.
DUTIES ANDRESPONSIBILITIES:
Champions Company and Division customer service programsto meet or exceed Division customer service goals. Handles
customer relationsin a positive manner, including effective resolution of customer complaints. Promotes Company's philosophy
of personalized service.
Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and
supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as
overflow cashier as necessary.
Directs and supervisesFront End activitiesincluding: monitoring customer traffic and service level, coordinates and implements
Front End and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors
inventories and ordering Front End supplies and merchandise. EnsuresFront End is operational and that it projects a positive
image.
Handles and is accountable for cash flow and controlsincluding:safe transactions, issues and pick-ups, cash register tills,
approving checks, rain checks and refunds, and monitoring checker money handling procedures. Handles scan system
emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other
emergencies.
Assists with the interviewing and hiring of Front End and courtesy clerks. Trains Front End management, Front End and courtesy
clerks and monitorstheir compliance. Supervises employees assigned, makesrecommendationsfor employmentstatus changes
and discipline to Store Director.
Responsible for achievement of budget goalsfor labor, cash variation, check expense and supplies.
Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
Enforces dress and grooming standardsfor all employees.
Responsible for compliance to company policies, procedures and applicationsin the Front End.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties as directed or required