Front Desk/Overnight

Front Desk-Overnight

Reports to the Property Manager

Schedule: Monday-Friday 11pm-7am

Position Overview:

As an Overnight Front Desk Attendant, you will play a crucial role in ensuring the safety and security of residents and guests during nighttime hours. Your primary responsibility will be to provide exceptional customer service and maintain a secure environment while performing various administrative tasks.

Responsibilities:

1. Monitor and control access to the building during nighttime hours.
2. Greet residents and guests in a professional and courteous manner.
3. Handle incoming calls, emails, and inquiries promptly and efficiently.
4. Assist residents with inquiries, requests, and emergencies.
5. Patrol common areas to ensure safety and security protocols are followed.
6. Monitor surveillance cameras and report any suspicious activity or incidents.
7. Respond to emergencies such as fire alarms, medical emergencies, or disturbances, following established procedures.
8. Complete administrative tasks including logging packages, issuing parking permits, and maintaining records.
9. Perform regular inspections of common areas to identify and address maintenance or safety concerns.
10. Collaborate with other staff members to ensure smooth operations and a high level of service delivery.
11. Maintain cleanliness and organization at the front desk area.

Requirements:

1. Previous experience in customer service, security, or hospitality preferred.
2. Excellent communication and interpersonal skills.
3. Ability to remain calm and composed in high-pressure situations.
4. Strong problem-solving skills and attention to detail.
5. Proficiency in basic computer applications (e.g., Microsoft Office suite, email).
6. Availability to work overnight shifts, including weekends and holidays.
7. Physical ability to perform regular patrols and respond to emergencies as needed.
8. High school diploma or equivalent.

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.