Front Desk/Night Auditor

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
• Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to Aimbridge Hospitality standards.
• Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.
• Be familiar with all Aimbridge Hospitality's policies and house rules.
• Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Aimbridge Hospitality procedures.
• Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
• Handle items for “Lost and Foundâ€_ according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).
• As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person