Front Desk/Medical Receptionist

Milford Primary Care Associates is a patient centered, team-based, community-aligned private practice seeking Medical Receptionists who provide our patients with a positive experience at every encounter, while working as a team with Physicians and staff to promote growth and extraordinary care to our patients.

Job Responsibilities:

• Welcomes patients and visitors in person or on the telephone, and ensures that the patient has a positive experience from start to finish.
• Assures patient demographic and insurance information is accurately entered and verified in the EHR (Electronic Health Record).
• Collects Copays & Payments on Accounts.
• Handles appointment scheduling, rescheduling and cancelations including patient notification of changes.
• Assures all inboxes and messages are handled by end of the business day.
• Follow-ups on all Specialist referrals & Insurance authorizations.
• Handles all incoming and outgoing faxes.
• Educates patients on office policies and patient portal.
• Assures patients receive all necessary paperwork and future appointments at time of departure.
• Performs daily close of payments received.
• Participates in ACO’s (Accountable Care Organizations) initiatives.
• Maintains a safe and positive work environment by following office policies/procedures and state/federal guidelines.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Handles all other duties as assigned by the Practice Manager.

Qualifications / Skills:

• Minimum of two years’ experience in customer service
• Minimum of two years’ experience in a medical office
• Minimum of two years’ experience working with EHR
• Excellent Written and Verbal Communication Skills

Education, and Licensing Requirements:

• High School Diploma or Equivalent (Required)

Office Hours: 8:00 AM-4:30 PM (M, T, W, TH, F)

Benefits (Full Time): Paid Holidays, Paid Vacations, Vision, Dental, 401K, Employee Assistant Program

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person