Front Desk

The purpose of the Front Desk Agent position is to assure the highest level of guest satisfaction. Provide a swift and efficient check in and check out process and exhibiting competency, constancy, professionalism and friendliness when interacting with guest, members and staff.

Primary Responsibilities (Including but not limited to)

· Assists guests and members in a positive, professional manner.

· Be familiar with the Front Office and club computer systems, key-issuing machine, and credit card retriever.

· Excellent knowledge of Club and Lodge facilities, including rooms layout and accommodations.

· Resolve all guest problems that are within the authority of the desk clerks position and communicate major problems to the Front Office Manager.

· Notify supervisor of any problems that you cannot resolve.

· Be familiar with groups and special functions taking place at the club and lodge.

· Maintain accurate Front Office records.

· Communicates necessary information to appropriate departments.

· Familiar with emergency procedures and policies. Knows and maintains club policies and procedures.

· Notify supervisor of any supply needs for the Front Desk.

· Assists Reservations manager with reservations and requests.

· Maintain the appearance of the Front Desk work area.

· Checks out guests and collects proper form of payment.

· Maintains and accepts responsibility for $700.00 Club assigned bank.

· Disburses approved petty cash funds.

· Follows the Bay Hill check cashing procedures.

· Facilitates change requests from guests and coworkers

· Perform any other duties that may be required by management from time to time.

Qualifications and Characteristics Required

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodations.

· Any combination of education or experience equivalent to the graduation of high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to perform to the position standards. High school diploma and some college with communication emphasis preferred.

· Must have 1-2 years previous customer service experience, preferably in a club or hotel environment.

· Ability to read, write and speak the English language. Skills sufficient to give and receive accurate information, resolve complaints, and communicate at all levels of the organization.

· Ability to pay attention to detail identifies, investigate and resolve problems.

· Ability to make independent decisions.

· Ability to work flexible schedule.

· Excellent telephone skills, pleasant and patient speaking voice.

· Ability to interact with members, guests, and other employees in a courteous, empathic, and discreet manner.

· Ability to perform basic mathematics functions and handles cash and credit transactions.

Physical/Mental Requirements

· Must be able to lift/push/pull up to 50 lbs.

· Must be able to endure long periods of standing, sitting and walking.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Work Location: In person