Front Desk

The Budget Inn of Sanford is Hiring Full-Time Associates for it's Front Desk Department.

Essential Functions:

• To be thoroughly acquainted with all check-in procedures and policies.
• To be thoroughly acquainted with all check-out procedures and policies.
• Be familiar with guest scenarios.
• Be familiar with all technical equipment as related to the Front Desk.
• To be familiar with all hotel facilities.
• To be familiar with the general organization set-up.
• To be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with company policy, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Check guests into or out of hotel.
• Confirm credit and payment method at check-in.
• Confirm full payment at check out.
• Log all requests, confirm completion, and follow up.
• Direct guests to daily functions within hotel.
• Complete bucket check.
• Review PMS inventory and House Count for availability and rates.
• Book reservations for the day of arrival or future stays.
• Balance and prepare individual paperwork for closing of shift.
• Balance bank daily.
• To be thoroughly acquainted with all hotel promotional programs.
• Run daily arrival report and mark registration cards for special requests.
• Distribute faxes, packages, and mail to guest services for delivery or inform the guest of receipt.
• Stock and clean workspace for the next shift
• Other duties as required.

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine.

Working Environment:

• Interior and on occasion exterior of the hotel with exposure to weather conditions.

Physical Requirements:

• Standing/Walking: Constantly: At the Front Desk on tile or carpet.
• Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
• Stooping (bend at the waist): Constantly. Getting keys, supplies, and doing paperwork on the Front Desk.
• Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
• Reaching (overhead/extension): Constantly. Passing materials to guests over the Front Desk counter.
• Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
• Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Compensation: $10.00 to $11.50 depending on experience.

Job Type: Full-time

Experience:

• Front Desk: 1 year (REQUIRED)
• hotel: 1 year (REQUIRED)

Education:

• High school or equivalent (Preferred)

Language:

• English and Spanish (Preferred)

Work Location:

• One location

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Sanford, FL 32773: Relocate before starting work (Required)

Work Location: In person