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SalaryJob Title: Front Desk Team Member
Location: Pickle Haus, Algonquin, IL
Department: Operations
Position Type: Part-Time
About Pickle Haus:
Pickle Haus is a vibrant and exciting pickleball eatertainment venue located in Algonquin, IL. We offer a unique blend of pickleball, golf, delicious food, and entertainment for pickleball enthusiasts of all skill levels. Our goal is to create a welcoming and enjoyable atmosphere where customers can have a great time on and off the courts.
Job Description:
As Front Desk Staff at Pickle Haus, you will play a crucial role in ensuring our guests have a fantastic time while visiting our establishment. You will work alongside other Team Members to create a welcoming atmosphere, provide excellent customer service, and facilitate reservations for pickleball and golf simulators.
Duties and Responsibilities:
- Greet Guests:
- Warmly welcome guests as they enter Pickle Haus and positive first impression of our eatertainment concept
- Answer Phones:
- Respond to inquiries, provide information, and assist with reservation inquiries via telephone
- Reservation Management:
- Book pickleball and golf simulator reservations in our court management software, ensuring accuracy and timeliness
- Retail Sales:
- Promote and sell retail items to guests, including apparel and equipment related to pickleball and golf
- Food and Beverage Service:
- Serve coffee and baked goods to customers, ensuring a high standard of presentation and quality
- Customer Experience:
- Respond to and anticipate customer needs, including facility
Requirements and Qualifications
- High school diploma or equivalent.
- Prior customer service experience preferred.
- Knowledge of pickleball and golf is a plus but not required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer skills and proficiency with POS systems.
- Strong attention to detail and organization.
- Availability to work weekends and evenings as needed.
Compensation
Pay: $15-18/per hour
Benefits
- Worker’s Compensation Insurance
- Voluntary Retirement Savings Plan
- Professional Development Allowance
- Complimentary off-peak court & golf sim time, 20% discount on court & golf reservations when booked on employees own time
- Free annual Pickle Haus clothing, plus 20% discount in pro shop
- 20% Discount on Food and Beverage
- 10% Discount on Event Space
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of standing, bending, reaching.
- Must be able to lift at least 30 pounds.
Reporting Relationship:
Front Desk Staff reports to the Front Desk Manager and collaborates closely with other members of the Operations Department.
At Pickle Haus, we offer competitive compensation, a fun and inclusive work environment, and opportunities for growth and advancement. If you are passionate about delivering exceptional customer experiences in a dynamic eatertainment setting, we encourage you to apply for the Front Desk Staff position and be part of our team!
How to Apply:
Please send your resume outlining your relevant experience and why you're interested in joining the Pickle Haus team to mwieczorek@picklehaus.com. We look forward to welcoming you to our unique eatertainment concept!
Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not exhaustive and may be subject to change based on the needs of the business.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
