Address
Form of work
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
General Accountabilities:
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
- Respond to guests' inquiries and requests in a timely manner.
- Monitor the daily operations of the Front Desk, including check-in, check-outs, and guest questions and concerns.
- Manager reservations and room availability and ensure accuracy of billing and payment processes.
- Monitor staff performance and provide feedback.
- Maintain the cleanliness and organization of the Front Desk.
Qualifications:
- High School Diploma or GED; and or one to two years of related experience and/or training; or equivalent combination of education and experience.
- Ability to maintain a high level of confidentiality and professionalism.
- Computer literate with capability in Microsoft office.
- Strong decision making and problem-solving skills.
- Meticulous attention to detail.
- Excels both independently and as a member of a team.
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
