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SalaryAre you a hospitality professional with exceptional organizational skills and a passion for guest satisfaction? We're seeking a dedicated Front Desk Supervisorto lead our team and ensure our guests have a memorable experience from the moment they arrive.
Responsibilities:
Oversee daily operations of the Front Desk, including check-in/check-out processes, reservations, and guest inquiries.
Train, mentor, and supervise Front Desk staff to ensure exceptional service delivery.
Maintain accurate records and reports related to guest interactions, room availability, and financial transactions.
Handle guest concerns and complaints promptly and professionally, striving to resolve issues to their satisfaction.
Collaborate with other departments to ensure seamless communication and guest service delivery.
Implement and enforce hotel policies and procedures to maintain high standards of quality and cleanliness.
Qualifications:
Previous experience in hospitality or customer service, with at least 1-2 years in a supervisory role.
Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
Strong leadership abilities, with a focus on team-building and motivation.
Proficiency in hotel management software and Microsoft Office Suite.
Ability to work flexible hours, including nights, weekends, and holidays.
High school diploma or equivalent; additional education in hospitality management is a plus.
Opera Cloud PMS, Spanish is a Plus.
Join our dynamic team and take the next step in your hospitality career! Apply now with your resume and cover letter detailing your relevant experience and why you're the ideal candidate for this position.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overtime
- Rotating weekends
Work Location: In person
