Front Desk Supervisor

he Front Desk Supervisor will be responsible for overseeing the daily operations of the Front Desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

Front Desk Supervisor Duties and Responsibilities

• Supervise Front Desk staff and ensure that they provide excellent customer service
• Respond to guests' inquiries and requests in a timely and professional manner
• Monitor daily operations of the Front Desk, including check-ins, check-outs, and guest requests
• Manage reservations and room availability
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach Front Desk staff
• Monitor staff performance and provide feedback
• Maintain a clean and organized Front Desk area