Front Desk Supervisor - 2Nd Shift

Front Desk Supervisor - 2nd shift

General Overview

The Front Desk Supervisor works at the Front Desk and supports the Front Desk agent team. They set the tone and assure the highest possible level of visitor and guest satisfaction by providing superior customer service.

Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. We need employees with an eye for cleanliness and attention to detail. Must be willing to help the team as required. Must be friendly, outgoing, and have great customer service.

Qualifications:

• Must have reliable transportation.
• High School Diploma or GED (required).
• Previous Front Desk experience (highly preferred).
• Experience using Windows-based software, including Microsoft Word, Excel, and Outlook (highly preferred).
• Excellent organizational and prioritization skills.
• Ability to work well and collaborate with others.
• Superior customer service and communication skills.

If you have a heart for service and are willing to shine bright for our hotel, we can teach you everything you need to know!

*MUST BE ABLE TO PASS DRUG TEST & BACKGROUND CHECK!!

Compensation:

• ONQ Certified - Hotel Experienced 1 Yr PLUS = $15.00/hr
• Hotel Experienced 1 Yr PLUS = $14.00/hr.
• Full Availability w/ Leadership Experience = $13.00/hr.

Work Environment and Scheduling

• This full-time position works Thurs-Mon 3-11 pm, Tues and Wed's OFF.

• May be required to stand for an extended period of time.

Duties and Responsibilities

Room Assignments, Changes, and Issues

• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
• Facilitate the washing, drying, and folding of house laundry as required.

Guest Service

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Ensures that the lobby and Front Desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.
• Any duties assigned by the Guest Services Manager, Director of Hotel Operations, and/or General Manager.

Extra Incentives

• You, your friends & your family will travel at discounted rates at all Hilton hotels for the length of your employment. (Example: Employee discount $45.00/nt for other Hilton Family Hotels EVERYWHERE)
• We offer vacation time for part-time and full-time employees
• Health insurance for full-time employees after the measurement period.
• We take care of our people and in turn, we ask that they take care of each other and our guests. Guests come from all over for business, celebrations, family, visiting AppState & those coming to Boone to enjoy the great outdoors.
• You can be part of what makes our location spectacular!

Future Opportunities

Opportunities to cross-train in other departments are available. If you are interested in a career change and are thinking about hospitality, these positions are a great way to prove yourself and get your foot in the door! :)

About us

We opened in October 2016 as a 113 room Hilton Family Brand Hotel. Since then we have climbed to being in the Top 1% of all Hamptons in the US! We are also #2 on TripAdvisor in Boone. Our ownership and management company are based here in NC.

Apply in person at the hotel between 9 am & 3 pm, seven days a week:

• Introduce yourself to the Front Desk, let them know where you saw the job ad
• Fill out an application
• Meet with a member of the management
• Must be able to go for a drug test on the day of the interview
• If it's a good fit, we can usually have you working and in training within a day or two.

(828) 386-6464

1252 US HWY 421 South, Boone NC 28607.

We are across the street from Bojangles and Bubbles Car Wash.