Hotel Front Desk Supervisor

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The Courtyard & Residence Inn by Marriott, located in the Brier Creek area of Raleigh, is hiring for a Front Desk Supervisor. The person hired for this position will need flexibility to work all shifts and weekends.

250 Sign-On Bonus*

PRIMARY PURPOSE: Assist the GM and AGM in the supervision of front office team members to ensure efficient and smooth operations, and will provide professional, courteous, accurate, and timely information and services to arriving, departing, and in-house guests.

RESPONSIBILITIES

• Meets and exceeds customer and team member expectations by providing service and teamwork
• Provides value-added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
• Provides quality service to the customer by anticipating guests’ needs, and responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
• Supervise the operations of the Front Desk to ensure that guests receive excellent customer service
• Control cash transactions at the Front Desk and maintain responsibility for personal bank
• Ensure front office log book and hotel log book are always updated and required actions are taken
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
• Ensures safety by following guest check in and security procedures and report suspicious activity to security, manager or MOD
• Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies
• Assist the GM and AGM in the on-boarding of new team members including new hire paperwork and accuracy checks, new hire orientation, new hire training, and on-going training projects
• Maintain employee records for organization, accuracy, and confidentiality
• Assist the GM and AGM in conducting performance reviews in a timely fashion

REQUIREMENTS

• High school diploma (Post-secondary degree or certification in Hospitality Management preferred)
• 1-3 years hotel experience working as a Front Office associate
• Proficiency in Microsoft Office applications
• Previous supervisory experience preferred
• Experience using hotel reservation system such as FOSSE or OnQ is a plus
• Organization skills and attention to detail
• Friendly and customer service oriented
• Good interpersonal and problem solving skills
• Ability to work weekends is required
• 1st, 2nd, 3rd shift flexibility is preferred

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

*Sign-On Bonus: $100 will be paid after working 30 days and the remaining $150 will be paid after working 90 days.