Front Desk Staff

Ruttger's Bay Lake Resort. Deerwood MN

Work here. Play here.

Join the award-winning team at Odyssey Resorts! In addition to delivering exceptional service, we have a ton of fun here.

We have programs unique to Odyssey Resorts that will help to make your career with us a lasting one. Here are just a few:

· Dedicated, purposeful leadership that embraces the Hospitality from the HEART and Odyssey Values culture.

· Generous employee referral program (receive up to $1,200 for each friend that you refer and joins our team!).

· Top-of-the-line employee assistance program. We know that life happens.

· Odyssey Leadership Development Programs

· Employee newsletter. We are one big family, and we care about what’s going on.

· Management retreats

· Awesome benefits such as health insurance, dental insurance, vacation time, resort discounts, 401K, and more (for eligible employees).

· Regular interactive performance reviews. We know that feedback matters.

· Top 200 Workplace Minnesota 2022 & 2023!

Guided by our Values and the HEART philosophy: We will, each day, brighten the lives of our Guests and enrich the lives of our Employees.

DEPARTMENT: Guest Services

REPORTS TO:Front Desk Lead

SUMMARY:

Perform outstanding guest service on a daily basis. Maintain interdepartmental lines of communication while interacting with guests and resort staff.

EDUCATION and/or EXPERIENCE:

• Previous hotel-related experience beneficial.
• Computer/data entry and math stills strongly preferred.

ESSENTIAL DUTIES:

• Completes guest check-in procedures. Post charges to guest accounts.
• Cashes checks for guests according to approval policy.
• Completes guest check out procedures. Settles guest accounts.
• Handles cash, checks, credit cards, and direct billing requests properly.
• Balances cash and all transactions at the close of each shift.
• Operates POS system and runs daily reports.
• Manages safe deposit boxes and room keys, according to policies and procedures.
• Assists during any emergencies and follows proper procedures.
• Sale of DNR licensing.
• Maintain the daily count of newspapers.
• Maintain the cleanliness and organization or the mailroom.
• Promotes and supports positive working relationships and communications with all Guests, Co-Workers, and other departments.
• Any and all other duties as assigned.

EXPECTATIONS:

The employee must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.

REQUIREMENTS:

• Must be able to pass Ruttger’s background check.
• Lift; push; pull; reach with arms and hands; move objects weighing up to forty (40) pounds.