Front Desk Receptionist/Patient Coordinator

Privately owned, family practice in Salem, MA with an opening for an Front Desk Administrator position in our busy multi-specialty dental office. We are looking for someone friendly, outgoing, willing to go the extra step and works well with other staff. The ideal candidate will make our patients feel especially well cared for while your cool, calm, and professional manner and organizational skills are maximized to their full potential. Job duties include, but are not limited to:

• Checking out patients, reviewing treatment plans, entering and updating demographics and insurance in our patient managements software (Eaglesoft)
• scheduling patient's next visit
• Answer telephone, screen calls appropriately, take messages and answer inquiries.
• Check and handle the answering machine for messages
• Answering a multi-line phone system
• Maintaining schedule control
• Building rapport with potential and current patients and their parents and acting as a liaison between them and the doctor
• Engaging in correspondence via mail, email, and phone with potential patient parents, current patient base, and colleagues in the dental industry
• Other duties as assigned.

Proficiency in Microsoft Word and Excel needed, general computer knowledge and comprehension is necessary, and technology problem-solving skills a plus. High school education is required. Previous dental experience is required. Qualified candidates should also possess the following skills:

• Attention to personal appearance and presentation for face-to-face consultations with patient families.
• Exemplary communication skills including effective listening skills to meet patient's needs.
• Pleasant telephone voice and good persuasion skills.