Front Desk Receptionist For Orthopedic Practice, Multiple Offices.

Complete Orthopedics is actively seeking a motivated front receptionist to be part of our family. This key role will work at a doctors office with a team of surgeons. The front receptionist is expected to use critical thinking and sound clinical judgment when making recommendations for proposed service. The candidate should preferably be bilingual in English and Spanish.

Incoming candidate must be great at customer service and enjoy helping people, answering questions and scheduling appointments. We are looking for someone that will treat all patients with extreme care, comfort and respect.

Job Duties:

• Greeting patients and family answering all incoming calls and inquires with an enthusiastic and welcoming energy
• Assisting directors, nurses, surgeons, and families with administrative support,in all aspects of the office and surgical appointments
• Help and Support the medical office as required including staff training, general office and vendor relations
• Candidate must be able to speak/write English/Spanish
• Serves as the first point of contact for all potential patient calls and referrals
• Responds to telephone, email & faxed inquiries in a friendly and timely manner
• Obtains all appropriate information necessary to complete the referral process
• Documents all pertinent patient information obtained during referral process
• Relays all necessary information in a concise and accurate manner
• Forwards all referral information to the appropriate medical scheduling and intake procedures
• Enters all patient information into the computer system
• Follows up with all patients and referrers as needed
• Maintains HIPPA compliance at all times

This position requires excellent interpersonal and communications skills including telephone etiquette, written, and advanced computer (Microsoft Office).

We observe the following core values:

• Create a high standard of WORK ETHIC that focuses on the Patient
• CARE and treat everyone with COMPASSION
• RESPECT each other and are INCLUSIVE
• are HONEST and act with INTEGRITY
• ENJOY and have FUN
• INNOVATE and IMPROVE

If these values resonate with you, come join us as we make a difference to those we serve and care for.

To be considered for this position, you must meet all requirements listed below:

• Prior scheduling and experience in medical office highly preferable
• AS or BS in Business, Management or Medical or equivalent experience
• Knowledge of developmentally appropriate scheduling practices
• Be reliable and punctual
• Clean background check is required * Minimum of 3 work references

Compensation based on experience, education and certifications. Please send your resume with references.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Health insurance
• Retirement plan

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: On the road