Essential Responsibilities:
- Upholds, teaches and enforces FKPs Core Values.
- Utilizes AIDET/customer service standards and demonstrates FKP Standards of Behaviors.
- Performs all Front Desk responsibilities as requested in accordance with FKP policies and procedures.
- Schedule patients for all locations, making every effort to obtain accurate insurance and demographic information and communicate additions to the team
- Verifies and updates all demographic and insurance information on patients in the Electronic Medical Record (EMR). Confirms the patients’ scheduled appointments.
- Scans all insurance cards/identification into the appropriate accounts in the EMR.
- Ensures Privacy Notices are completed and signed on every patient t
- Collect co-pays, coinsurance, deductibles, deposits, and/or past due balances.
- Explains FKP financial policy to patients ensures that patient signs the financial policy and discusses the patient’s financial responsibility, including co-pays, coinsurance, deductibles, and payment needed at time of visit.
- Refers patients to Revenue Cycle Management, –billing department via POD supervisor for assistance as appropriate.
- Maintains cleanliness and supply inventory in the front office area.
- Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP
- Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors.
- Demonstrate phone etiquette that is accordance with FKP Standards of Behaviors
- Maintains strict patient and employee confidentiality.
- Attends all mandatory staff meetings
- Other routine duties as assigned.
This job description is not meant to cover or contain a comprehensive listing of tasks and responsibilities. Other duties may be assigned as needed.
Work Environment:
- Extensive telephone and computer usage.
- Use of computer mouse requires repetitive hand and wrist motion.
- Regular reaching, grasping, and carrying of objects.
RequirementsEducation/Experience Requirements:High School diploma or GED, medical assistant degree, diploma, or certificate with one year clinical experience preferred or two years’ experience as a receptionist/customer service representative in an organization recognized for providing exceptional customer service. Has a broad understanding of physician office practice, preferably nephrology? Offers computer skills in various applications such as, MS Office Suite, PMD soft, Athenahealth and other applications/systems.Competency Requirements:Must possess the following knowledge, skills and abilities to perform this job successfully:
- Ability to communicate effectively and clearly with all internal and external customers.
- Detail-oriented with excellent follow-up.
- Solutions-minded, compliance-minded and results-oriented.
- Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
- Ability to juggle multiple priorities successfully.
- Extremely strong organizational and communication skills.
- High-energy, hands-on employee who thrives in a fast-paced work environment.
- Intelligent, self-confident, practical thinker with sound judgment.
- Flexible, adaptable and can adjust to a rapidly changing and growing environment.
- Ability to develop both tactical and strategic solutions to business challenges.
- 1. Knowledge of HIPPA regulations
- 2. Knowledge of Insurance carriers / copays / eligibility verification
- 3. Current basic computer skills, data input
- 4. Business office organizational skills
- 5. Good verbal and written communication skills
- 6. Team-work—can work with others and flexibility; works independently
- 7. Ability to adapt to change
- 8. Demonstrates patient caring and helpful attitude
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: In person