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SalaryThis pivotal position in the organization acts as the hub between our pet parents and the 2 main services we provide - dog boarding and dog grooming. The Front Desk Coordinator is the face and the voice of our company to all clients who enter or contact our business. The ideal candidate is presentable, friendly and trustworthy while also being a master of organization and multi-tasking.
The functions of this position fall into 3 main areas:
1. Selling: Explaining our services and prices to clients who enter, call, or email our company asking about opportunities to serve them and their fur babies. Our clients think of their pets as part of their family and need to be able to trust whoever they choose to serve them. Your ability to establish this trust with pet parents is critical.
2. Scheduling: The Front Desk Coordinator will be able to use our systems for keeping track of Grooming and Boarding capacity and scheduling appointments to ensure that we will be able to provide the services our clients need at their scheduled appointment time.
3. Check-In / Check-Out: The Front Desk is where all clients start when they bring in their pet for services. Grooming check-in is mainly handled directly with the groomers but Boarding check-in is an detailed process of ensuring updated shot records, recording and marking all luggage items that they bring, feeding and medication instructions, and any activities they sign up for, as well as alerting the resort building staff of a new check-in. Both Grooming and Boarding clients check-out at the Front Desk with you, where you are responsible for using the systems to accurately present the invoice for services and collect payment using our Point of Sale system.
```Qualifications```
- 2-4 experience working in a reception desk or similar setting
- Personable and presentable, excellent communication skills
- Strong computer literacy, including proficiency in Microsoft Office Suite
- Excellent organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of Pet Care terminology is a plus
If you are a motivated individual with excellent customer service skills and the ability to thrive in a fast-paced environment, we would love to hear from you. Please submit your resume and video for consideration.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Retirement plan
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
