Front Desk Manager

Viewline Resort Snowmass is an exceptional mountain resort located in the breathtaking Snowmass Village, Colorado, offering exciting career opportunities for job applicants who are passionate about the hospitality industry and the great outdoors. As a part of the Viewline Resorts brand, known for its commitment to providing exceptional guest experiences and unparalleled service, employees at Viewline Resort Snowmass can expect to work in a stunning natural setting with access to world-class recreational activities year-round. The resort offers a variety of employment opportunities, from guest services to food and beverage, housekeeping, and more, providing a diverse and fulfilling career path. Viewline Resort Snowmass is dedicated to creating a positive work environment that fosters growth, creativity, and teamwork. Employees can expect to work in a dynamic and vibrant atmosphere where they can showcase their skills, advance their career, and be part of a team that delivers unforgettable experiences to guests. Joining the team at Viewline Resort Snowmass presents a unique opportunity to be part of a premier mountain resort that embodies the spirit of adventure and hospitality.

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our Front Desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Key Responsibilities:

• Oversee the daily operations of the Front Desk, ensuring efficient and smooth processes
• Train, mentor, and motivate Front Desk staff to deliver outstanding service
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain Front Desk procedures, including check-in/check-out processes and reservation management
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
• Manage room inventory and maximize revenue through effective room management strategies
• Conduct performance evaluations and provide feedback to Front Desk team members

Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel 

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.