Front Desk Manager

Front Desk Manager scope of work:

· Assist General Manager and Assistant General Manager with Front Desk Operations.

· Work with Assistant General Manager to implement changes affecting the Front Desk area and oversee that all Front Desk staff are trained.

· Exhibit understanding of Hilton Honor program and policies and ensure all Front Desk staff are following these policies.

· Greet all customers who approach the Front Desk in a smiling, friendly manner.

· Check-in arriving guest in the most efficient manner possible, following all established procedures and policies.

· Check-out departing guests in the most efficient manner possible, following all established procedures and policies.

· Demonstrate a thorough knowledge of hotel information including, but not limited to, hotel policies, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries and ensure all Front Desk staff are knowledgeable in these areas.

· Review arriving reservations for the day early in the shift, checking for any special requests, VIP’s, etc. Pre-assign rooms as necessary.

· Pre-register groups that have requested pre-registration.

· Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures.

· Able to stand for long periods of time.

· Check all guest folios during each shift, checking for potential credit issues. Authorize guest credit cards to cover expected charges.

· Record future reservations for any guests by phone or in person following standard procedures. Review sold-out dates before promising availability.

· Handle complaints efficiently and courteously. Listen carefully to guest issues and take personal responsibility to resolve their problem.

· Take each available opportunity to promote Hilton Honors and sign guests up accordingly.

· Coordinate with housekeeping on room statuses frequently throughout the day.

· Be knowledgeable about scheduled groups and meetings.

· Maintain fresh coffee in the lobby at all times.

· Answer telephone efficiently and pleasantly using correct Hampton Inn phrasing.

· Ensure all Front Desk activities are accomplished in a timely manner.

· Acting as a role model for the team and leading by example at all times.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Every weekend

Application Question(s):

• How many years of experience do you have working on computers?

Experience:

• Customer Service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Required)

Ability to Relocate:

• Clinton, MO 64735: Relocate before starting work (Required)

Work Location: In person