Front Desk Manager

Role Overview

The Front Desk Manager will be responsible for the daily operations of our Front Desk & reception areas at each of our 6 locations. This position’s key contributions will be building training materials, implementing best practices, managing staff, and ensuring exceptional customer service. We appreciate a no-drama attitude and treat each other as colleagues and friends. So, if you’re a roll-your-sleeves-up “do-er” with solid leadership skills we’d love to hear from you.

Essential Functions

• Coordinate & manage core front office processes such as, but not limited to:
  • Routine patient check in/check out
  • Checking eligibility, verifying insurance, collection copays, coinsurance, balances & deductibles
  • Cash collection and payment posting
• Monitoring & managing patient calls, appointment scheduling & walk-ins
• Reviewing provider’s daily schedules for any obvious issues or opportunities
• Working closely with the practice administrator to support practice tasks and initiatives, as well as ensure excellent communication up, laterally and down the organizational chain at all times.
• Assist with interviews, conduct orientation and training for new employees.
• Assist with performance management, coaching, improvement, mentoring and when necessary offboarding procedures.
• Provide time and space for routine education & training to ensure consistent processes across all practices.
• Provide time and space for routine individual & staff meetings to build a cohesive team.
• Manage staffing schedules, overtime, call offs, late arrivals & vacations.
• Knowledge of retail products & services, or a willingness to learn.

Core Skills

• A passion for ownership and problem solving.
• The ability to act quickly and autonomously when the situation requires.
• Encourage cooperation and lead by example.
• Accountability, independence & a measured approach.

Qualifications

• Bachelor’s Degree- equivalent work experience considered!
• Ability to travel as needed (Edina, Burnsville, Orono, Sartell, Eagan & Maplewood)
• Healthcare background required.
• Customer service excellence, targeted certifications & training highly appreciated!
• Excellent verbal and written communication skills
• Technologically confident
• Must be able to lift/carry up to 20 pounds

Benefits of joining our practice:

• Generous compensation with sign-on bonus and 18 days of paid PTO!
• Comprehensive medical plan offerings with S&A contributing 80% towards premiums.
• Employer monthly contribution to HSA (for those selecting that plan option)
• Extensive ancillary benefits: dental, vision, voluntary life insurance, hospital indemnity, critical illness, EAP, legal assistance, and more!
• Company-paid life insurance, short- and long-term disability
• Company 401k match

About Skin and Aesthetic Centers (Our Management Partner)

Skin and Aesthetic Centers is a comprehensive management care organization. Through collaborative partnerships with select Dermatology, Plastic Surgery, and Vein physician groups, we leverage economies of scale, shared resources, and tenured business leadership to drive exponential value.

Our affiliated practices operate in some of the top markets in the country, including: NYC, Chicago, Minneapolis, multiple markets in NJ and PA, with our footprint rapidly growing. Become part of an innovative, growing team dedicated to elevating healthcare!