Front Desk Manager

This is a seasonal position that starts mid-April and ends mid-October. Candidates must be 18+ and hold a valid driver license.

INTRODUCTION TO ROLE

Our Front Desk Manager responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Will make campstore orders and work within budget parameters. Will perform physical inventories and ensure quantities in computer system are up-to-date and correct. Completes scheduling, team training, and ensures smooth operations.

WHO WE ARE LOOKING FOR

• Excellent oral and written communication skills
• Friendly and respectful phone manner
• Basic computer knowledge
• Customer-focused and the ability to perform job duties in a fast-paced environment
• Strong attention to detail
• Proven superior customer service experience

WHAT YOU WILL WORK ON

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Ensure that each guest receives outstanding guest service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations
• Take messages, and redirect calls to appropriate offices
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our campground
• Respond to clients’ complaints in a timely and professional manner
• Operate office equipment, such as scanners, printers, etc.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Operate computer reservation system
• Maintain updated records of bookings and payments
• Provide local information on restaurants, special sites, activities, etc.
• Effectively operate POS system to correctly assign payments for tickets and merchandise, including accepting payments and providing accurate change.
• Calculate sales discount to determine the price.
• Maintaining upkeep and cleanliness of the café by sweeping floors and wiping counters.
• Performs other duties as assigned
• Provides regular and reliable attendance

WHO YOU WILL WORK WITH

The Front Desk Manager will report to the General Manager.

WHAT YOU BRING

• High school diploma or GED Equivalent
• Leadership experience
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
• Excellent communication skills
• Excellent problem-solving and complaint resolution skills
• Excellent attendance

PHYSICAL REQUIREMENTS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods.

The hospitality environment is fast-paced, and at times you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• In-person

Ability to Relocate:

• Strafford, NH 03884: Relocate before starting work (Required)

Work Location: In person