Front Desk Manager

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar. Overview:

The Cleveland Marriott East is looking for an AM Front Desk Manager to join our team! The Front Desk Manager provides guidance and leadership; ensuring consistent quality customer service is delivered on our First Shift. Our Front Desk Is consistently ranked in the top 10% of all Marriott Hotels for Elite Appreciation and Service.

We offer health, medical, dental, and vision insurance.

We offer a 401k Match of 6% as well as sick time and paid time off. Prior Hotel/Front Desk Experience is essential to understanding the roles and objectives.

Responsibilities include but are not limited to:

• 
  Provides the highest quality of service to the customer at all times
• Supervises and coordinates the activities of the Front Desk staff
• Interprets company policies and provides a safe working environment by ensuring compliance with safety programs.
• Ensures adherence to the Employee Conduct Policy
• Interviews applicants. Orients and trains new employees. Conducts ongoing training of all Front Desk employees to increase job knowledge and skill level.
• Coaches and counsels employees to encourage positive behaviors and correct negative behaviors
• Conducts a monthly department meeting to review new procedures and solicits input from all employees.
• Promotes teamwork and employee morale
• Analyzes and resolves work problems
• Monitors Front Desk uniform standards
• Inputs weekly payroll as requested and properly stores previous weeks’ time cards.
• Acts as manager on duty and is responsible for the hotel operations when necessary
• Ensures the Front Desk area is maintained in a clean and orderly manner
• Maintains and improves guest service and courtesy control programs.
• Handles any guest problem or complaint in a professional and hospitable manner
• Ensures that the hotel is balanced daily and that discrepancies are communicated to management and Bookkeeping. Checks to be sure counts are accurate and that proper departments are notified of selling status.
• Check the credit report daily, review the hold bucket, and all city ledger accounts daily
• Set up controls (over time, safety deposit boxes, master keys, banks, etc.) and audit them on a timely basis to ensure the accuracy and completeness of all work handled by the Front Desk.
• Has sound knowledge of all emergency procedures
• Coordinates preparation of the weekly forecast and weekly work schedule.
• Keeps PMS reports current
• Conducts a key inventory on a daily basis. Monitors key control.
• Communicates effectively with staff and with other departments

Qualifications:

Please note:

All offers are contingent upon the successful completion of a background check and drug test.

• 2 or 4 year degree in Hospitality, Business, or related area
• Excellent communication skills
• Flexibility with scheduling (AM, PM and Mid shifts)
• Knowledge of hotel Front Desk operations and reservations
• Minimum of 1 year previous supervisory experience or demonstrated leadership ability
• Ability to function as a Manager on Duty whenever necessary

** Must stand for up to 9 hours

Compensation Range: The compensation for this position is $47,500.00/Yr. - $50,000.00/Yr. based on qualifications and experience.