Front Desk Generalist Part Time

SUMMARY

Under the direct supervision of the Customer Service Coordinator and Lead Customer Service will perform necessary duties as assigned for the Recreation Department. These duties will include administration, money handling and customer service.

ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.

· Promote a welcoming and friendly environment, by being courteous, listening carefully, valuing the customer’s time, providing knowledge and resources and doing everything in one’s power to efficiently and accurately serve the customer.

· Operate cash register to perform financial transactions for daily admission for the facility, memberships, pro shop sales, activities and facility reservations, including a completing a daily drawer balance.

· Responsible for opening and closing the facility as needed.

· Give tours of the facility.

· Work with other departments within the recreation center to increase awareness of programs and cohesive plans to promote and streamline registrations.

· Ensures a clean and safe environment, which may include performing custodial duties.

• Scan and walk through facility, as assigned, perform routine facility walk through for observation of usage areas.
• May operate cash register, I.D. camera equipment, scoreboard or other equipment for duties assigned.
• Assist other City employees as requested.
• Completion of forms and reports as necessary.
• May perform duties involved in registrations for various programs or events.
• May prepare lesson plans.
• Take attendance.
• May prepare student certificates.
• Assist in publicizing program or event.
• Assist in recruiting students or patrons.
• Cares for equipment.
• Assist in set-up and take down for events or programs, as assigned.
• Enforce all City and recreation center regulations and policies.
• Reports accidents or injuries to patrons or employees as directed.
• Keeps score book and score board for sports games as assigned.
• Oversees Rectrac, Webtrac, website, T.V. ad board for all coordinators to ensure consistency and accuracy.

· Other duties as assigned.

SUPERVISORY RESPONSIBILTIES None

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess excellent pro-active customer service skills, including friendly and empathy, and expresses interest in serving our guests.
• Thorough knowledge base of the recreation facility and its programs will be expected.

· Professional impression on our guests as a representative of the City.

· Basic knowledge of general office procedures and methods, including good telephone skills, and ability to operate general office equipment.

· Possess strong interpersonal skills and communicate effectively both verbally and written form.

· Ability to input and process information on Excel, Rec Trac and other similar computer software applications.

· Knowledge of the care and attending of children and leading children activities.

· Ability to understand cash control.

· Ability to establish and maintain effective working relationships with supervisors, officials, co-workers, community organizations and general public.

· Will be required to complete and successfully pass a criminal background check and drug screen.

· Must possess a valid driver’s license and certification in CPR and first aid or able to obtain certification within six months of hire.

EDUCATION and/or EXPERIENCE

· Minimum of High School Graduation or equivalent.

· Cash handling experience preferred.

LANGUAGE SKILLS

· Proficient in English, Other languages helpful.

MATHMATICAL SKILLS

· Basic math

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to stand, walk or sit for long periods of time.

· Ability to lift up to 50lbs on occasion.

· Ability to twist, bend, kneel when necessary.

· Ability to observe conditions.

· Ability to hear, see read and talk in person and to speak clearly over public address system and phone.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to work in an office atmosphere with many distractions.

· Must be able to work with/in the public areas with varying temperatures.

· Must be available to work nights, weekends, and Holidays.

Job Type: Part-time

Pay: $15.23 - $20.52 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person