Front Desk / Customer Experience Expert

Front Desk Associate / Skin Care Coach skoah.® We can offer career advancement opportunities for individuals who are eager to learn and challenge themselves daily to exceed expectations. The skoah "krew" is the heart and soul of our organization, well-trained in the skoah standard of customer service and product knowledge. Goal oriented, professional and ecstatic to educate our customers, krew members receive competitive compensation, and a variety of perks.
The Position: We are looking for a Front Desk Associate (Skin Care Coach) with Mindbody or other booking software experience in a spa setting to join us on our journey and grow their career at our new skoah.® Oak Forest location! Skin Care Coaches should have a passion for skin care AND be available to work BOTH weekend days.
skoah.® Oak Forest is looking for an energetic Lead Front Desk Associate with enthusiasm, strong organizational skills and a self-starter. The ideal candidate will have a minimum of 5 years of sales/customer service experience, preferably in a spa environment. This opportunity is a great chance to learn and grow in your career.
You will succeed in your role by making authentic connections with our regular guests who know us well and whom we love to get to know better at each visit. You will also start to build your own relationships with our brand-new guests on their first visit. You are the customer's first impression and it's important to your success and the success of the brand to be being approachable, curious and emphatic to the customer. You also set your own personal goals against store performance metrics. Lastly, you will get the chance to take responsibility and learn other areas of the company if you so desire.
Responsibilities include, but are not limited to:

• Ability to promote the health and wellness benefits of facials.
• Handle basic administrative tasks - writing and responding appropriately to emails, etc.
• Interest and ability to develop social media posts for shop's facebook and instagram stories.
• Ability to speak professionally and appropriately while interacting with customers.
• Ability to take direction and multi-task.
• Ability to work flexible schedule including days/evenings/weekends/holidays.
• Providing customer service by thoroughly explaining the features and benefits of our products.
• Recording all sales transactions in the Point-of-Sale System and handling all monetary transactions accurately and effectively.
• Assisting in maintaining an excellent store appearance including performing light cleaning duties and ensuring shipment is processed and product is replenished as needed.
• Demonstrating the highest level of ethical standards, with a drive to uphold our kore values.
• Demonstrating excellent oral and written communication.

skoah.® Facial Shop is looking for:

• 5 years in a customer service-oriented role - must have sales experience.
• Experience in Mindbody or other booking software required in a spa setting.
• Energetic individuals with retail experience and a passion for skin care.
• Innovative trouble-shooters who think on their feet and provide customer-oriented solutions.
• Frontline motivators who continuously coach their krew to meet goals and exceed expectations.
• Strong communicators who fill our books with facials and implement monthly marketing & promotional efforts.
• Team players who love to make others feel amazing and strive to create a fun atmosphere.

If this sounds like the role you have been looking for with a company that offers a great environment and lots of growth, then apply now. Only successful candidates will be contacted for interviews.
More about The Company: skoah.® franchise is a Canadian-based company, founded in 2002. We are a single-service, personalized skin care facial shop that creates customized, effective and easy to understand skin care services with a membership program and a proprietary line of plant-based products. skoah.® is not just a spa or a store, it's the best of both in the form of a #skingym! skoah.® empowers people to feel good from the skin in all while making the experience accessible and affordable.
This skoah.® Oak Forest facial shop, opened in July 2019, is operated by an independent owner/operator Giddy Up and Glow, Inc. licensed by skoah.® Inc. If you work at this location you are an employee of Giddy Up and Glow, Inc. Trademarks associated with skoah.® facial shops are owned by skoah.® Inc. and are used under the license by the owner/operator of this facial shop.
Compensation: $16.00 - $18.00 per hour
We exist to make people feel good from the skin in! With dedicated emphasis on facials only, our skoah Facial Shop krew members are devoted to creating healthy skin care routines for our customers, combining great skin care workouts with incredible training, coaching and products.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Skoah Corporate.