Front Desk Clerk

AmericInn Hotel and Suites of Grand Forks is looking for a FULL-Time Front Desk Agent for our hotel in Grand Forks, ND. The Front Desk Agent will be responsible for providing guests with a pleasant stay by answering all incoming and outgoing calls, assisting guests, providing information about our hotel and its amenities, and assisting guests with their overnight needs.

The Front Desk Agent will also be responsible for providing guest with information about our hotel and its amenities. The ideal candidate will have a friendly, outgoing personality, and will be able to demonstrate knowledge of AmericInn Hotel and Suites of Grand Forks properties and its services.

Responsibilities

Our property is seeking an experienced and highly motivated Front desk Individual who will assume the responsibility of improving our level of service and enhance the profitability of our hotel, and lead a team of dedicated employees. The successful candidate will ensure that we are working together to create the best possible experience for each guest, and that all preparations for groups and other special events are done on time.

If you have prior experience in a hotel role, we encourage you to apply. We need the 3 to 11 shift covered right now. 7 to 3 shift might be possible .

MUST BE 21 YEARS OLD TO APPLY AND must be RELIABLE!

Must have:Flexible availability
Work with Microsoft Excel and Microsoft Word
Work all shifts needed
Handle the bar for guests
Handle light food prep
Be able to deal with guests/questions/problems

Must do laundry, bar sales, make some food for guests, assist with Breakfast, and any other duties assigned by Owner, AGM or GM

• Answer all incoming calls and turn them over to the correct person when they arrive at the Front Desk
• Provide information about our hotel and its amenities
• Check guests in and out as needed
• Deal with any issues that arise during their stay (check-in/out, check-ins/check-outs, reservations, cancellations, etc.)
• Make sure rooms are clean and ready for guests when they arrive
• Provide information about our hotel and its amenities (ex. What is offered for breakfast, what the rates are per night, what the restaurant menu looks like)
• Deal with any issues that arise during their stay (check-in/out, reservations, cancellations, etc.)
• Make sure all keys to doors are working and properly placed in their respective locations (in the correct area)
• Ensure rooms are kept clean throughout the day while following proper cleaning procedures. (Washing dishes, wiping down walls/ceiling, sanitizing surfaces etc.)
• Check-out as needed. (Provide payment upon arrival)``

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Requirements:
- Previous experience in a Front Desk or guest service role preferred
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficiency in using hotel management software systems (e.g., Opera, Fidelio)
- Bilingual or multilingual proficiency is a plus
- Knowledge of hospitality industry practices and procedures
- Ability to work flexible hours, including evenings, weekends, and holidays

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 15 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• Grand Forks, ND 58201 (Required)

Ability to Relocate:

• Grand Forks, ND 58201: Relocate before starting work (Required)

Work Location: In person