Front Desk Clerk

Salary: $16.25 - $18.25 Hourly
Location : Elgin, IL
Job Type: Part Time
Job Number: 20240119-03
Department: Parks and Recreation
Division: Centre of Elgin
Opening Date: 01/19/2024
Closing Date: 2/14/2024 11:59 PM Central
CLASSIFICATION DESCRIPTION
Front Desk Clerk oversees customer service and registration duties at our registration desk at the Centre of Elgin. The Front Desk Clerk is the 'face' of our department, the successful candidate will be presentable and friendly, with outstanding people's skills.
GENERAL DEFINITION AND CONDITIONS OF WORK

1. Greet, and communicate with and welcome customers.
2. Provide in-person registration and phone registration for classes, drop-in, POS, rentals, and cancellations.
3. Provide general information on department recreation activities and facilities.
4. Answer phone line and redirect when needed.
5. Responsive to customers' questions and address their complaints.

6. Responsible for cash control: collect and properly record all cash, check and charge transaction.
7. Works cooperatively with program supervisors and building supervisors.
8. Performs related tasks as required.
9. Wear appropriate staff uniform.
10. Abide by all City of Elgin rules and regulations as outlined in the Employee Manual.
KNOWLEDGE, SKILLS AND ABILITIES

1. Ability to work independently.
2. Excellent knowledge of MS Office (especially Excel and Word).
3. Critical thinker and problem-solving skills.
4. Team player.
5. Customer-oriented mindset. Great interpersonal and communication skills.
6. Ability to enforce all rules and policies of the City at the facility in a diplomatic manner.
7. Computer skills, previous recreation software experience preferred. Ability to operate general office machines: photocopier, fax machine, typewriter, printer and binder.
8. CPR/AED certified within 3 months of employment.

ADDITIONAL INFORMATION
EDUCATION and OTHER REQUIREMENTS

• High School diploma; any additional diploma will be considered as advantage
• Minimum 21 years of age.
• 2 years min. of experience as front line customer service or similar role.
• Must pass background check and drug test
• The department has been approved for 4 Front Desk Clerks. Due to the community 's population, City of Elgin is committed to hiring a diverse and inclusive staff. For these reasons, both English speaking only and bilingual (Spanish speaking) people are needed and will be considered for these roles.

City of Elgin provides all part-time employees with the following benefits:

• Membership discount at the Centre of Elgin
• Employee Assistance Program available to the employee and all members of their household for free
• In-house Training Opportunities
• Flu Shot (during our fall event only)

In addition, to the above, for those part time employees working in the Parks and Recreation Department, you have the following additional benefits:

• 25% off Parks and Recreation Classes & Rentals (some restrictions may apply)
• 25% off Parks and Recreation Classes for Immediate Family Members (some restrictions may apply)
• Free Employee Fitness Silver Membership
• The opportunity to be apart of the "Heart of the Community"