Address
Form of workPRIMARY PURPOSE:
As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
MINIMUM REQUIREMENTS:
As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
- Enhance guest experience through offering upgraded accommodations where available following authorized programs and processes and promoting M life enrollment and benefits to our guests.
- Partner with Housekeeping and other related departments to meet guest expectations and special requests.
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
- Control and issue keys while promoting the security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, and fax machine.
- Knowledge of accommodations room capacities and amenities.
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
- Maintain a professional, neat, and well-groomed appearance adhering to company standards.
MINIMUM REQUIREMENTS:
- High school diploma or equivalent
- Work varied shifts, including weekends and holidays.
