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Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Do you believe in the “the customer is always right” mentality? Are you interested in working and living in Grand Teton National Park, ensuring that each of our guests has an Experience of a Lifetime? Are you looking for an Experience of a Lifetime? If you answered, “Yes” to these questions, this position is great for you!
The Front Desk Associate is responsible with the use of a computer system (Visual One), courteously provides legendary hospitality experience while performing check in’s and out’s. They will also maintain all guest accounts/folios so they are accurate. They will provide guests with knowledgeable and accurate information of Grand Teton National Park along with the surrounding areas. They will balance all accounting work at the end of each shift. Equally as important, they are here to have some fun too!
Job Specifications:
- Outlets: Jackson Lake Lodge, Jenny Lake Lodge, Flagg Ranch, Colter Bay Village
- To learn more about our locations – visit Teton Employee - Our Properties
- Wage: $17.20 / hour
- Skill Level: Intermediate
Front Desk Associate Responsibilities include, but are not limited to:
- Must consistently provide legendary hospitality experiences to internal and external guests
- Warmly greets all guests and visitors as they arrive at the Front Desk or pass through the lobby
- Registers guests and processes necessary paperwork, obtaining credit card and posting of cash payments
- Performs checkouts; obtaining final payment and completes check out in hotel computer system
- Provides guests with information on hotel and facilities upon guest check-in, answer general questions
- Makes change and cashes checks as requested by guest; post charges to guest accounts and master folios promptly and accurately
- Takes reservations for same day arrivals.
- Prepares keys for incoming tours from list provided by Front Office Manager. Prepares folios for departing tours and tour directors
- Coordinates special requests for rollaway and cribs; notifies the switchboard operator and/or Maintenance Department of any items or housekeeping complaints
- Works with the bell staff to provide luggage service to guests
- Notifies Housekeeping of guest checkouts, room changes, updated room status, and unexpected stay-overs in a timely fashion
- Records guest comments or complaints, referring to the managers as necessary
- Assist with operating the main switchboard (PBX) as necessary
- Other duties as assigned
The Front Desk Associate position asks that any candidate be able to demonstrate the following skills or experience:
- Previous experience in a Front Desk position – Preferred
- Previous hotel/hospitality experience – Preferred
- Fluent in speaking, reading and writing English - Required
- Strong communication skills - Required
- Ability to perform well under pressure - Required
- Valid US Driver’s License – Preferred
- Knowledge of a property management system (Visual One desirable)
What’s In It For You?
- FREE Housing (including linens and all utilities) or Full Hook-Up RV Sites
- FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
- FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque National Parks!
- FREE WiFi
- $98/weekOR FREE Meal Plan (this depending on hourly or salaried position) Meal Plan covers 3 meals/day in the employee cafeteria
- Recreation Program and complimentary use of Rec Halls and Employee Gym at JLL (w/ Climbing Wall)
Before you apply, visit http://www.TetonEmployee.com for detailed information about housing and other information you will find helpful.
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com
The expected pay range is $17.20. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 499208
Reference Date: 11/30/2023
Job Code Function: Front Office
