Front Desk Associate

Front Desk Agent

Duties:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns with professionalism and empathy
- Assist guests with luggage and provide directions or recommendations for local attractions
- Maintain a clean and organized Front Desk area
- Process payments and maintain accurate records of guest transactions

Qualifications:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and ability to handle difficult situations with tact and diplomacy
- Ability to multitask and prioritize tasks in a fast-paced environment
- Previous experience in a customer service role is preferred

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.

If you are a friendly, outgoing individual who enjoys providing exceptional service to guests, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Southaven, MS 38671 (Preferred)

Ability to Relocate:

• Southaven, MS 38671: Relocate before starting work (Required)

Work Location: In person