Address
Form of work
SalaryA Front Desk Clerk is responsible for checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Typical Duties Include:
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely, friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
- May be required to perform other functions assigned by manager, as needed
Job Requirements:
- At least 6 months experience in a similar capacity.
- High school diploma or equivalent
- Be able to work in a standing position for long periods of time (up to 7 hours).
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow- through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
- Ability to accurately compute and manipulate mathematical calculations.
- Proficient computer skills, capable to use the hotel computer system
- Work schedule varies and may include working on holidays and weekends.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
