Front Desk Associate

Front Desk Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide information about hotel services, facilities, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain guest accounts
- Resolve guest complaints or issues promptly and effectively
- Maintain a clean and organized Front Desk area

Experience:
- Previous experience in a customer service role, preferably in the hospitality industry
- Familiarity with phone systems and ability to handle multiple phone lines
- Strong guest relations skills with a focus on providing exceptional customer service
- Knowledge of hotel management systems and procedures
- Bilingual skills (if applicable) to assist guests who may not speak English fluently

Skills:
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
- Ability to remain calm and professional in high-pressure situations
- Proficient computer skills, including knowledge of reservation software

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality, excellent customer service skills, and the ability to thrive in a fast-paced environment, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays as needed.

Housekeeping Responsibilities:

Cleaning and maintaining a commercial building to make sure that it meets any housekeeping sanitation requirements (for commercial buildings, such as hotel facilities) and provides a comfortable space for residents or employees.

Join our team today and be part of creating memorable experiences for our guests!

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 15 – 35 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person