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Form of workJoin a collaborative team of hospitality pros who are dedicated to curating and delivering hotel experiences as unique as the city they call home. Our team at The Washington Marriott Capitol Hill Hotel is looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well.
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our Front Desk. Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.
The Washington Marriott Capitol Hill, located in the trendy NoMa district, introduces modern luxury and distinguished hospitality unmatched in Washington, D.C. With perfection in every detail and beautifully appointed guest rooms and suites, our luxurious hotel puts you in the heart of celebrated local attractions, as well as the world’s second busiest Amtrak hub, Union Station. An architectural icon, the Washington Marriott Capitol Hill is set to surprise, entertain, and inspire with a clever and contemporary vibe. Being part of opening this new hotel is an extraordinary opportunity to create something special and lasting.
WHEN YOU'RE HERE
PM Perks (vary by hours)
Medical (5 plans to choose from); Dental + Vision options
401k 3% match
PTO + Sick, Holidays
Double-Pay holiday pay
Same Day Pay Option
Short Term Disability options
$10,000 Complimentary Life Insurance Policy
Hotel discounts
WHAT YOU’LL DO
Provide exceptional personalized customer service and experiences to guests.
Live like a local. Knowledge of the neighborhood and city.
Think on your feet, use good judgment and problem solve in a fast-paced environment.
Provide support to front office leaders and the entire hotel team.
Create a warm and welcoming atmosphere.
QUALIFICATIONS + SKILLS
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Experience with hotel reservations software, like Lightspeed.
- Exceptional communication skills both verbal and written.
- Customer service attitude.
- Knowledgeable in Microsoft Office.
- Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays).
ABOUT PM HOTEL GROUP | Awards + Accolades:
- Recognized as a Best Place to Work in Hospitality as seen in Hotel Business (2019)
- Fastest Growing Private Companies in DC – Washington Business Journal (2020 + 2019)
- Inc 5000 – Fastest Growing Private Hospitality Companies (2019)
- AHLA Paving the Way Award 2021 – Vanessa Stanley
PM is PEOPLE-POWERED
At PM Hotel Group we are passionate about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion.
A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this people-first mindset is at the heart of our corporate DNA.
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