The Role:
What You'll Do:
- Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
- Assist guests with information about local hotspots, hidden gems, and hotel services.
- Manage room reservations, modifications, and cancellations.
- Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
- Collaborate with the behind-the-scenes team to ensure guest requests are met.
- Contribute your valuable insights in team meetings and daily huddles to elevate our service game.
Your Skills and Style:
- You've got a knack for customer service, honed through past experiences, preferably in hospitality.
- Your communication is clear, friendly, and professional.
- Attention to detail is your strong suit; no request slips through the cracks.
- Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.
- Pressure is just another part of the job – you stay cool under all circumstances.
- Your schedule flexibility means you're open to varied shifts, weekends, and holidays.
- A high school diploma or equivalent is your foundation; any hospitality education is a plus.
The Perks – What’s in it for You:
- Competitive compensation that recognizes your star quality.
- Comprehensive medical and dental benefits for full-time team members, available Day 1.
- Paid time off (PTO) and holiday pay to maintain work-life balance.
- Shine bright with our Team Member Recognition Program.
- Incentive plans available to all departments to reap the rewards of your exceptional performance.
- Opportunities for growth and development in a thriving hospitality environment at Parks Hospitality Group.
- Access to special discounts on stays and dining – share the love with friends and family
Get to Know Us More:
Ready to Shine?