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SalaryAbout Us:
The Courtyard Owatonna Downtown, just minutes off of 35W, is an oasis for travelers in Southern Minnesota. Located on Cedar Avenue in the heart of Owatonna, this new hotel is surrounded by retail, specialty boutique stores and numerous dining options just a few quick steps from our front door. When the City of Owatonna celebrates, such as Downtown Thursdays, outdoor concerts or parades, The Courtyard Owatonna Downtown is at the center of the celebration for business and leisure guests alike.
POSITION OVERVIEW
The Guest Services Agent is responsible for servicing guest needs before, during, and after their stay. They must be knowledgeable of all activities and areas inside of the hotel and in the surrounding area. The Guest Services Agent is responsible for the immediate needs of each guest with follow-through attention throughout their stay in an effort to provide an elevated stay to maintain the highest level of guest satisfaction.
DUTIES AND RESPONSIBILITIES
- Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
- Anticipate guests’ needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
- Responsible for the check-in/check-out of all guests.
- Maintain the highest quality database of guest history, preferences, and information.
- Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
- Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Be knowledgeable of the Hotel and surrounding area.
- Stay current with hotel procedures by attending each pre-shift and departmental meeting set.
- Ensure standards are maintained at the highest level.
- Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.
- Maintain confidentiality of guest information and pertinent hotel data.
- Keep work area and public areas neat and tidy at all times.
- Maintain a professional and personable appearance at all times, according to hotel standards.
- Successfully achieve the hotel’s core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver.
- All other duties as requested.
QUALIFICATIONS
- Must have High School diploma or the equivalent.
- Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
- Ability to work effectively with co-workers as part of a team and with minimal supervision.
- Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.
- Good reading, writing, and oral proficiency in the English language.
- Flexibility to work a varied schedule, which may include weekends and holidays.
- Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
- Ability to stand and for entire shift.
- Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
WISCHERMANN PARTNERS CULTURE
Wischermann Partners is an award-winning international hospitality firm that designs, brands, and operates refined hospitality destinations. We focus on creating memorable guest experiences by pairing exceptional product design and functionality with a service culture of excellence.
Our values focus on excellence, impact, passion, and culture. These values are rooted in our day-to-day operations and guide our associates as they provide world-class service to our discerning guests.
Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.
