Front Desk Agent

Dive into the dynamic world of hospitality at Sandestin Golf & Beach Resort! As a Front Desk Agent, you're not just checking guests in – you're creating waves of excitement and unforgettable moments. With open availability, nights that sparkle until 11 pm, and weekend vibes, your journey here is a rollercoaster of fun and career thrills! Apply now and let's turn the ordinary into extraordinary together!

Job Summary:

As a Front Desk Agent at Sandestin Golf & Beach Resort, you will be the first point of contact for our guests, providing exceptional service and creating a positive and welcoming atmosphere. The ideal candidate will have open availability, including the ability to work days, nights until 11pm, and weekends as needed.

Responsibilities:

• Guest Services: Greet and assist guests with check-in, check-out, and inquiries in a friendly and professional manner.
• Reservations: Handle reservations, cancellations, and modifications with accuracy and efficiency.
• Communication: Effectively communicate with other departments to ensure guest needs are met promptly.
• Problem Resolution: Address and resolve guest concerns and issues in a timely and effective manner.
• Administrative Tasks: Perform various administrative tasks, including data entry, filing, and maintaining accurate records.
• Cash Handling: Process payments and provide accurate financial information to guests.

Qualifications:

• Customer Service: Previous experience in customer service or hospitality is preferred.
• Communication Skills: Excellent verbal and written communication skills.
• Multitasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Computer Skills: Proficient in using computer systems, including reservation software.
• Team Player: Collaborative mindset and the ability to work well within a team.
• Professionalism: Maintain a professional appearance and demeanor at all times.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Lifting: Ability to lift up to 25 pounds.
• Standing: Extended periods of standing and walking.
• Dexterity: Use of hands and fingers to handle or feel objects, tools, or controls.
• Vision: Close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Hearing: Ability to hear and respond to guest inquiries and communicate effectively.

EOE M/D/F/V