Front Desk Agent

Our work environment includes:

• Modern office setting
• On-the-job training
• Relaxed atmosphere
• Safe work environment

```Duties```

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring the accuracy of the information and providing necessary assistance
- Answer phone calls and respond to inquiries, providing information about hotel services, rates, and availability
- Handle guest requests and complaints promptly and efficiently, escalating issues as necessary
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments, ensuring guest preferences are met
- Coordinate with housekeeping and maintenance staff to ensure clean and well-maintained guest rooms
- Maintain a neat and organized Front Desk area

```Qualifications```

- Previous experience in a hotel or hospitality setting is preferred
- Familiarity with hotel management systems and phone systems is a plus
- Excellent customer service skills with the ability to handle difficult situations professionally
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in handling guest information and transactions
- Flexibility to work various shifts, including nights, weekends, and holidays

Job Types: Full-time, Part-time

Pay: $10.00 - $11.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Overnight shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)
• Overnight Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Pasadena, TX 77505 (Preferred)

Work Location: In person