Front Desk Administrator

About us

At Cerebrocare, we are professional and innovative, and our goal is to use cutting edge technologies and highly trained subspecialists to pioneer access to key ancillary and clinical services through primary care practice partnerships.

Position Description:

As a Medical Office Receptionist, you will be required to provide exceptional customer service for our patients, check-in patients, verify insurance, and collect appointment dues. A strong candidate will possess organization skills, have initiative, and be capable of multitasking in a fast-paced working environment .

Areas of Responsibilites:

- Greet and welcome patients and visitors in a friendly and professional manner

- Answer phone calls and direct them to the appropriate department or individual

- Schedule and confirm appointments and manage the appointment calendar

- Scan patient information into Health Fusion

- Verify patient insurance information, obtain benefits, and collect necessary payments

- Maintain patient records and update information as needed

- Assist with billing and coding tasks as required

- Ensure the waiting area is clean and organized

- Balance and bookkeep cash drawer daily

- Provide excellent customer service to patients and address any concerns or questions

Required Knowledge, Skills, and Abilities:

- Previous experience working in a medical/neurology office setting preferred

- Must be able to read, write and speak English (we encourage Bilingual candidates to apply)

- Strong communication skills, both verbal and written

- Proficient in using phone systems and other office equipment - general office skills required

- Excellent organizational skills and attention to detail

- Ability to multitask and prioritize tasks effectively

- Must be self-directed, exhibit team member attributes, and have “customer-first” skills

- Friendly, professional, and customer-oriented attitude

- Ability to work in an fast-paced work environment and maintain patient volume and flow

- Extensive Knowledge and understanding of the following are required: insurance benefits and verification processes, patient balance collection processes, HIPAA, Texas Patient Privacy Laws

Education:

- High school graduate or equivalent

- Successfully completed a secretarial science program from accredited college or university OR have a minimum of six (6) months experience in a clerical role

Experience:

- Minimum of 2 years Front Desk experience in a medical setting (Neurology preferred)

- Healthcare setting: 3+ years (Preferred)

- Customer service: 2+ years (Preferred)

- Medical terminology: 2+ years (Preferred)

- Computer skills: 2+ years (Preferred)

If you meet the qualifications listed above, we would love to hear from you! Please submit your resume for consideration.

Physical Requirements:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.

- Sedentary and usual office working conditions with little, if any, physical exertion or hazard; this job involves no greater exposure to blood, bodily fluids or tissues than would be encountered by a visitor; the normal work routine involves no exposure to blood, bodily fluids or tissues

- Must be able to sit for 8 to 10 hours daily

- Minimal lifting (up to 20 lbs.)

- Minimal bending

Conclusion:

This job description is intended to convey information essential to understanding the scope of the Medical Receptionist position and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cerebrocare is an Equal Opportunity Employer. Applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cerebrocare and an applicant or employee. Cerebrocare is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Job Type: Full-time

Salary: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Neurology
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Monticello, IN: Relocate before starting work (Required)

Work Location: In person