Front Counter Customer Service /Inside Sales

If you’d like to become part of an exciting, fast-paced organization, Builders FirstSource is the company for you! Military and Veterans encouraged to apply.

At Builders FirstSource, the Customer ServiceFront Counter/Inside Sales position is all about relationships - working together with Outside Sales Reps to live up to our core values of delivering what customers need, when they need it, how they want it. On the phone or in person, the sales rep connects directly with our customers, communicating essential information like quotes and product dimensions. They tend to key builder accounts to increase sales, with a focus on exceptional Customer Service. It's a role that's built for growth - both for Builders FirstSource and you. This is a non-commission - hourly position.

Major Responsibilities:

• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Continuously improve and maintain in-depth product knowledge. Share expertise, guiding customers to make the best product and service selections that will provide value to their business, while enhancing BMC’s profitability.
• Focus on securing the maximum profitable sales opportunity with each customer through excellent selling, service and problem-solving.
• Develop profitable business with new customers through excellent selling, service and problem-solving.
• Create sales tickets.
• Coordinate purchase and delivery of special products.
• Obtain information on pricing specifications, uses and availability.
• Code and input customer orders, pricing information and additional data into the computer system.
• Responsible for appearance of the location, with particular attention to displays and areas where sales occur.
• Maintain stock levels on the sales floor and in the stockroom.
• Assist with physical inventory.
• Operate and balance cash register daily.
• Research credits, returns, and late payments as needed.
• Work with outside sales representatives to ensure customer satisfaction.
• Other duties as assigned by management.

Required Skills:

• Minimum Education: High School Diploma or GED.
• Ability to operate computer, calculator & cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person