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Form of workJob Description
Description
In This Role
The Ideal Person
Headquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings.
We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous recognition and accolades, including ranking in the Inc. 5000 list 14 times and being one of Austin’s Top Workplaces for 2018, 2021, 2022, and 2023 which couldn’t have been possible without our employees.
In addition to marketing its products across national brands and retailers of all sizes, we also work with residential and commercial designers, offering a direct to-the-trade online marketplace. It has also made e-commerce a revenue focus and succeeded in attracting major online players.
Our Marketing team is looking for an open ended contractor/freelance to execute and maintain the email communication customer journey to our customers on Salesforce Marketing Cloud platform. This role will help execute our newly implemented SFDC software and work cross functionally to build and render the internal architecture.
Our Marketing team is looking for an open ended contractor/freelance to execute and maintain the email communication customer journey to our customers on Salesforce Marketing Cloud platform. This role will help execute our newly implemented SFDC software and work cross functionally to build and render the internal architecture.
In This Role
- Build email templates, template library, and marketing emails in Salesforce
- Create, turn on, and maintain customer journeys, defining entry/exit criteria and customer actions based on established marketing goals
- Manage inbox deliverability – following email marketing best practices
- Develop and lead email program QA, including design rendering and journey UAT
Testing, Optimization, Reporting
- Execute email channel performance testing
- Create and manage analytic dashboards within Marketing Cloud for email program reporting
Data Management & Admin
- Leverage Salesforce connector to create data extensions based on messaging goals
- Responsible for subscriber and list hygiene
- Leverage customer data to identify opportunities for personalization and dynamic content, executing on these opportunities based on marketing goals
The Ideal Person
- 3-5 years of experience in Marketing Cloud, CRM, CLM – Salesforce experience strongly preferred
- Well-versed in Content Builder, Email Studio, Analytics Studio, and Journey Builder
- Familiarity with Salesforce CRM and Connector, including reporting, data extension creation, and lead and contact management.
- Proven HTML, CSS, and AMP script experience
- Knowledge of Google Analytics and experience with GA integration with Marketing Cloud
- Certifications: Marketing Cloud Administrator, Marketing Cloud Email Specialist
