Freedom Boat Club - Member Experience Center Representative (Remote)

Are you ready for what's next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests™," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Job Summary
Freedom Boat Club is the nation's oldest and largest private member Boat Club with locations both nationally and internationally. We are currently looking to add full-time In-House Member Experience Representatives to our Member Experience Center Team.
The Member Experience Representative will report to the Member Experience Supervisor and assist in all activities associated with inbound and outbound customer operations for the Northeast members or Southeast members, in addition to supporting the Florida operations in the winter.
Member Experience Representatives are responsible for directing phone calls and emails to the appropriate teams/locations, entering new leads, assisting current members with their membership and account questions, processing transactions, and follow-up outbound calls.
Skills and Abilities

• Embrace change and growth as the Member Experience Center is growing at a rapid pace
• Strong customer service and phone skills
• Comfortable using many different computer applications
• Excellent verbal and written communication skills
• Capable of multi-tasking, highly organized, and detail oriented
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment with occasional process changes
• Protect and secure customers' personal information

Basic Qualifications

• Customer service experience
• Proficiency working on a computer and experience utilizing the Microsoft suite
• Knowledge of local waterways
• Boating experience preferred
• Career Level Required- Entry Level- Experienced
• Experience Required- 2+ Years
• Education Required- High School Diploma or equivalent
• Must be able to pass a drug test and background check

Hours of Operation & Location

• Job Location: remote
• Member Experience Center Hours: Hours: 8AM- 8PM 7 days a week and 360 days a year
• Full-time, varied days and hours, some holiday and weekend availability required.

Benefits

• Competitive insurances: medical, dental, vision, life, accident, critical illness, and short and long-term disability insurances
• 401(k) with a company match and annual profit-sharing contribution
• 5% cash bonus annual target
• 3 weeks of vacation annually

Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.
#Brunswick Corporation - Freedom Boat Club