Fraud/Loss Prevention Specialist Ii

Essential Duties and Responsibilities:

• Responsible for promoting, selling and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member "benefit-based approach" to aid members in obtaining their financial goals.
• Fully complies with all Credit Union policies, procedures, and guidelines, including but not limited to the Bank Secrecy Act (BSA), the USA Patriot Act, and OFAC policies.
• Develops and maintains effective internal and external lines of communications in the handling of fraudulent cases and reclamations, and other situations where potential losses to the Credit Union may arise.
• Responsible for all deposit account fraud and forgery cases (ATM/ITM, Online Fraud, Debit Card and Check). Ensures that all required documentation is obtained. Notifies appropriate police authority if necessary and files appropriate reports. Maintains forgery file documentation and detailed case notes. Processes Credit Union insurance bond claims to collect on fraud and forgery cases. Establishes effective monitoring and follow-up to prevent monetary loss to the Credit Union.
• Researches fraudulent point-of-sale transactions and retrieves required documentation from Plastic Card Processor System to initiate chargeback request to the Plastics department.
• Reviews and processes Return Letter from the FRB proficiently to prevent potential loss to the Credit Union. Takes appropriate action by working with authorities or notifying local banks for collections. Sends appropriate notices and collections letters, as applicable.
• Monitors and maintains Fraud Prevention Software and research suspected fraudulent activity in order to mitigate potential losses to the Credit Union.
• Locates and Retrieves surveillance footage to assist law enforcement in criminal investigations.
• Receives restitution payments; credits funds to the appropriate general ledger or forwards payments to CUMIS. Maintains a record of all payments.
• May represent the Credit Union in court regarding criminal and civil cases. Routinely communicates with law enforcement and court officials regarding civil and criminal issues.
• Monitors and researches cash items and ATM/ITM/Debit Card outstanding items. Provides updates and recommendations to the Fraud/Loss Prevention/Financial Crimes Supervisor regarding status.
• Reviews SCAM and Fraud alert notifications and forwards information to Retail team members. Required periodically to attend local fraud prevention group meetings.
• Places account holds, restrictions, and member notes on accounts immediately to notify employees of derogatory status in order to prevent further monetary loss.
• May be assigned other tasks by appropriate line supervision.
• Promotes a positive image of the Credit Union inside and outside the workplace.

Supervisory Responsibilities:
There are no supervisory responsibilities in this position.
Other Skills:

• Must have excellent oral and written communication, interpersonal, and organizational skills.
• Must have a positive attitude.
• Ability to handle multiple tasks simultaneously.
• Strong problem-solving, analytical, research and investigation skills.
• Must be proactive and have a sense of urgency.
• Attention to detail and organizational skills are essential.
• Self-motivated individual able to work independently and in a team environment.
• Team-oriented and collaborative mindset

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar and Internet Explorer software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Regularly required to stand; use hands or fingers, touch or feel and reach with hands and arms. Frequently required to walk, stand, stoop, kneel, crouch or crawl. Occasionally required to sit, climb and balance. Frequently required to lift and/or move up to ten pounds and occasionally lift/or move up to Fifty pounds. Regularly required to listen and interpret information received through spoken words and sentences in person and by the phone and accessed via the computer. Regularly required to communicate information and ideas so others will understand both in person, on the phone and via the computer. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.