Fraud Recovery Specialist

About the Role:

We’re looking for a Fraud Recovery Specialistwho is responsible for mitigating and recovering potential losses for Upgrade. As a Fraud Recovery Specialist you will be working closely with customers, partner banks, merchants, and payment processors to file disputes and recover funds.

What You’ll Do:

• Review and triage accounts for suspicious activity and handle most aspects of the dispute lifecycle
• Apply analytical problem-solving skills to accurately identify issues and determining the best course of action
• Work closely with our partner bank to file disputes and recover fraud losses
• Identify new and emerging fraud trends and escalate findings to Management
• Understand the risks of AML and fraud typologies that are presented by Upgrade’s product offerings and services, including its loan and deposit products
• Work cross functionally with multiple departments
• Become an expert on our product and processes
• Bring a flexible mindset – you will be required to adopt to changing policy and procedures on a constant basis while maintaining a high quality to your work
• Provide exceptional external and internal customer service
• Meet or exceed production, quality, and customer service goals
• Punctual and consistent attendance is required. Must be available for overtime, holidays or weekend hours as needed
• Perform other related duties as needed

What We Look For:

• 1+ years experience in the banking, financial services, or a related industry
• BA/BS or higher in related field is a plus
• Excellent verbal and written communication skills
• Excellent grammar and punctuation
• Ability to identify process improvements and make recommendations
• Strong problem solving and analytical skills
• Ability to thrive in a changing and fast-paced environment
• Proficient with Excel, Word, and Outlook
• Knowledge of Zendesk or other CRM applications is a plus
• Knowledge of Slack or other communication tools

What We Offer You:

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverage

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Phoenix, AZ 85004: Relocate before starting work (Required)

Work Location: In person