Fraud Investigations Officer

Position Goals:Manage customer fraud investigation cases, ensuring compliance with all policies and procedures, as well as all applicable state and federal banking regulations, minimizing loss exposure to the Bank and the Bank’s customers.

Essential Duties and Responsibilities:

1. Administer and ensure compliance of all segments of the institution's Security Program and its supporting policies, standards, guidelines, and procedures, sharing areas of improvement whenever noted.
2. Serve as contact for fraud-related questions and work with Regional Presidents, Market Leaders, Banking Center Management, and Commercial Team members on matters that impact their line of authority. (Continually communicating with Director of Bank Protection)
3. Support Bank Protection Fraud Officers in fraud case management, communicating trends and losses.
4. Ensure appropriate fraud events/trends are communicated to Investigations Management.
5. Work with the institution's legal representative and department leaders as needed.
6. Ensure that the institution's employees, customers, facilities, assets, records, and proprietary information are protected.
7. Ensure that all security/fraud threats are communicated timely and prevention techniques are trained and practiced.
8. Assist in the continual development of loss control and anti-compromise measures to protect general assets, proprietary information, and processes.
9. Participate in development and maintenance of fraud practices and standards.
10. Oversee filing of criminal cases with law enforcement and serve as liaison between bank and local and federal law enforcement authorities.
11. Assist in investigating suspected external criminal violations including fraud, counterfeiting, suspicious incidents and policy violations that may become security issues to help mitigate risk and minimize loss to the bank and proceed with legal/criminal/civil actions and, if necessary, attempt to recover directly (by phone and letter). Develop working relationships and assist law enforcement agencies and/or auditor’s inquiries. Assist with internal fraud as needed.
12. Maintain thoroughly documented fraud case files by inputting detailed fraud cases accurately with necessary supporting documentation. Ensure that all SAR qualifying cases are submitted to BSA for review.
13. Be a point of contact for all bank employees for fraud verification/fraud incidents.
14. Participate in employee and customer fraud training/fraud education events when appropriate.
15. Attend all court hearings and answer subpoenas as assigned.
16. Assist in reviewing online new accounts (other accounts as needed) for fraud prevention, reporting fraud trending timely.

Position Requirements:

Education - High school diploma or equivalent (GED).

Experience - A minimum of three (3) years of retail, operations, information technology, security, compliance bank functions or related white collar security experience.

Other - None.

Preferred Requirements:

None